Adding PSoft Public Key

Positive Software has improved support policy of accessing customer CP servers. Therefore, before contacting support for help, please follow the below procedure:

1. Download ssh public key (or copy it from the screen) and put it as a new line at the bottom of the /root/.ssh/authorized_keys2 file on your CP server.
   Important:
   1. The directory /root/.ssh must have 700 permissions and the authorized_keys2 file 600 permissions set.
   2. Do not overwrite other keys in the authorized_keys2 file!
   3. Make sure the key is inserted as one line!
   
   
2. Contact support department with the issue. Please, provide only IP of your server, and don't specify passwords.
3. Once issue is solved, you can remove this key from the authorized_keys2 file. Please check this key because it will be changed periodically!

If you want our techs to use sudo or su to gain root, install the key under the user that is remotely accessible, and provide exact instructions on gaining root.

Highly recommended: configure SSH to allow access only from known hosts: PSoft support hosts, your trusted hosts and subnets. Also this file should contain at least CP server IP (on a physical server in cluster). See an example of the /etc/hosts.allow file with predefined PSoft hosts. Replace the existing file on your server(s) with the one downloaded and add your data. Please edit it carefully!

Range of H-Sphere Support Services

Currently supported stable H-Sphere version: 3.0.
We support H-Sphere installation and update only to the latest build of the latest stable version. License for H-Sphere 2.x is just as valid for H-Sphere 3.x.

H-Sphere 2.5 version updates are terminated since October 1, 2007. Please note that only version releases will be ceased, while system packages will continue to be updated until announced otherwise.

See also other H-Sphere related EOLs.

Resolving Problems:

• General Support: resolving common problems
• Server recovery: recovering crashed or hacked servers
  

Migrations

• IP migration: changing external IPs of your H-Sphere servers
• Server migration: moving H-Sphere logical servers between boxes

Additionally Paid Services

• H-Sphere installation: installing and reinstalling H-Sphere
• H-Sphere upgrade: link to Upgrade Request form for registered customers only
• MS Exchange Pricing and Support installing and supporting MS Exchange. Support is not included into General/Priority H-Sphere support, and priced as extra.
• Third party software installation & upgrades: installing/upgrading third party packages, such as PostgreSQL, Java, Apache, etc.
• Software recompilation: recompilation of integrated packages
• Adding servers/services: adding servers and H-Sphere services, i.e., web, mail, mysql, win, mssql, etc:
• Installing H-Sphere VPS Box: adding a box for VPS hosting to H-Sphere cluster
• Custom jobs: performing any other additional services on your server, priced as extra.

See also Positive Software Price List.

H-Sphere Support Hours

• Per incident support is provided 24 hours per day, including holidays
• Professional services can be arranged in advance for installation, upgrades, migrations, and other services.
• See our pricing page for support prices.

Unsupported Services

We don't provide support for any of the following services:

• Firewall configuration (see Preparing Servers)
• Reverse DNS configuration (see DNS HOWTO: Bind 8.x, Bind 9.x)
• Security configuration (see Increasing H-Sphere Security)
• Fighting spam (see Fighting Spam)